Cancellation & Refund Policy

1. Cancelling a subscription

You can cancel any time in the app: Settings → Plan & credits → Cancel subscription. You can also email us and we'll cancel it for you within 1 working day.

After you cancel, your plan and that month's credits stay until the end of the period you've paid for. You won't be charged again, and any UPI AutoPay or card mandate for FullCorrect is cancelled with Razorpay at the same time.

You can also cancel the mandate yourself from your UPI app or bank; please tell us too, so your account shows the right status.

2. When we refund

• Charged by mistake: a duplicate payment, a charge after you cancelled, or a renewal charged at the wrong price. Refunded in full.
• A payment that went through but the plan or credits never reached your account, and we can't fix it within 3 working days. Refunded in full.
• A top-up bought in the last 7 days with none of its credits used. Refunded in full on request.
• A subscription payment made in the last 7 days, if you've used fewer than 100 of that period's credits. Refunded in full on request; the plan ends when the refund is issued.
• A sustained outage on our side that kept you from using the service. We'll extend your plan or refund the affected part.

Outside these cases, payments for a period that has started, and credits already used, aren't refunded, except where the law requires it.

3. Failed generations

If a question paper, plan, notes, slides, marking or any other AI action fails, its credits go back to your balance automatically. You don't need to ask.

4. How to ask for a refund

Email support@fullcorrect.com from your account's email address with the payment ID (it's on your receipt email) and the reason. We reply within 1 working day.

Approved refunds go back to the original payment method (UPI, card or net banking) through Razorpay within 5 to 7 working days of approval. Your bank may take a few more days to show it.

5. Changes to this policy

If we change this policy we'll update this page and the date above. A change never reduces the refund rights for a payment made before it.